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Privacy Policy & SMS Terms and Conditions

 

Effective Date: July 22, 2024

Last Updated: July 22, 2024

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Bear Valley Hospice LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information and Protected Health Information (PHI). This Privacy Policy and Terms and Conditions document outlines how we collect, use, and safeguard your information, as well as the terms governing our Short Message Service (SMS) text messaging program.

 

PRIVACY POLICY

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out contact forms on our website, request information, or communicate with us via phone, email, or text messaging. This information may include:

  • Full name

  • Contact details (e.g., phone number, email address, physical address)

  • Medical/hospice inquiry details or patient relation details provided in message fields

 

2. How We Use Personal Information

We use the personal information collected to:

  • Provide hospice care inquiries, consultations, and patient support.

  • Respond to your requests, phone calls, and electronic communications.

  • Send transactional and conversational communications, including appointment reminders, account/care updates, and service notifications.

  • Improve our website and services.

 

3. Sharing of Personal Information

We respect your privacy. No personal information, mobile information, phone numbers, or SMS opt-in consent data will be sold, rented, leased, traded, or shared with any third parties or affiliates for marketing or promotional purposes under any circumstances.

SMS Consent Protection:

All text messaging originator opt-in data and consent choices are strictly confidential and are used solely to deliver care coordination and administrative messaging directly from Bear Valley Hospice LLC.

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SMS TERMS & CONDITIONS

By opting into SMS communications from Bear Valley Hospice LLC—whether by initiating a text message, submitting a web inquiry, signing an intake form, or verbally requesting text updates—you agree to receive SMS text messages from us regarding patient care and operational support.

 

1. Types of Messages

When you opt into our SMS program, you can expect to receive text messages related to:

  • Patient care updates, visit scheduling, and nurse confirmation alerts

  • Responses to direct care questions or administrative inquiries

  • Account or service updates related to hospice care

 

2. Message Frequency

Message frequency varies depending on patient care needs, scheduling updates, and your level of interaction with our care team.

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3. Cost & Carrier Charges

Message and data rates may apply depending on your mobile carrier plan. Please check with your wireless carrier for details regarding your specific text and data plan charges.

 

4. How to Opt-Out

You may opt out of receiving text messages at any time. To cancel the SMS service, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from us. Upon sending "STOP," you will receive one final confirmation text acknowledging that you have been unsubscribed. After this, no further text messages will be sent to your number.

 

5. Getting Assistance

If you need assistance or are experiencing issues with text communications, reply HELP to any message, or call our primary office line at (909) 281-2550.

 

6. Contact Information

If you have questions regarding this Privacy Policy or SMS Terms, please contact us:

Phone: 909-281-2550

Fax: 909-281-2551

Privacy Policy & SMS Terms

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©2020 by Bear Valley Hospice. 

​Bear Valley Hospice, LLC does not discriminate against any person on the basis of race, color, national origin, sex, disability, or age in admission, treatment, or participation in its programs, services and activities, or in employment. For further information about this policy, contact info@bearvalleyhospice.com.

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